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Tools: Patient Satisfaction

Tools: ED Throughput |  ED Treatment Path |  ED Clinical process |  Other ED |  Inpatient Flow |  Patient Satisfaction |  ALL

Tool / Best Practice (Alphabetical order)
Contributing Hospital / Description

30 Minute ER Promise (Categories: ED Throughput, ED Treatment Path, Patient Satisfaction)
Atlantic General Hospital - Staff wanted to improve the time it took for a patient to begin treatment to 30 minutes and created the '30 Minute ER Promise.' It guarantees that a patient will be placed in an exam room or begin to receive treatment, such as pain medication, x-ray, or lab tests, within 30 minutes of arrival at the hospital. (supporting document (PDF))

Care Management Unit (Categories: ED Throughput, ED Treatment Path, Patient Satisfaction)
Grady Health System - A Care Management Unit at Grady Health System treats patients with specific common diagnoses in the ED.

Collaborative to Improve Patient Flow (Categories: ED Throughput, Inpatient Flow, Patient Satisfaction)
Carondelet St. Mary's Hospital - A multi-disciplinary team at Carondelet St. Mary's Hospital set out to improve patient flow not just in the ED, but throughout the hospital.

EM Xpress (Categories: Other ED, Patient Satisfaction)
Valley Hospital Medical Center - An ED "Pit Crew" helps EMS offload patients.

Enhanced Triage Area (Categories: ED Throughput, ED Treatment Path, Patient Satisfaction)
Northwest Community Hospital - Northwest Community Hospital put in place an Advanced Triage Care Area, in which lower-acuity patients would be assessed, treated, and discharged having to wait for an ED bed.

Expanded Emergency Department (Categories: Other ED, Patient Satisfaction)
Kaiser - Sacramento/Roseville-Eureka - Kaiser Foundation Hospital-Eureka needed to expand ED capacity to accomodate the growing patient population. In addition to increasing the physical size, the ED was completely redesigned in an innovative way.

Lean Manufacturing (Categories: ED Throughput, Patient Satisfaction)
Doctors Hospital - A "lean manufacturing" process helped Doctors Hospital improve patient throughput by eliminating unnecessary steps in the patient care process.

No Waiting Room (Categories: ED Throughput, Patient Satisfaction)
Ball Memorial Hospital - Ball Memorial Hospital re-built its ED with no waiting room.

Patient Flow Coordinator (Categories: ED Throughput, Inpatient Flow, Patient Satisfaction)
Albert Einstein Medical Center - Long delays in the ED prompted Albert Eistein Medical Center to create a Patient Flow Coordinator.

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